Frequently Asked Questions
Yes, we have full liability insurance for all of our rental products.
We deliver to the most parts of the Los Angeles County area, along with some parts of Ventura and Orange County Counties.
Yes, we deliver to all parks that allow inflatables. Please contact the city/park you are having your event at for additional details. In many cases you will need to obtain a permit through the city in order to have an inflatable at the park.
Our primary goal is to provide safe entertainment for you and your children. With that being said, we ask that you please be respectful of our inflatables.
ADULT SUPERVISION IS REQUIRED AT ALL TIMES TO ENSURE THAT THE RULES POSTED ON THE FRONT OF THE BOUNCE HOUSE ARE FOLLOWED.
The following items are prohibited inside the inflatables (this is not an exhaustive list):
- Sharp Objects
- Silly String (this will permanently damage and stain the inflatable material)
All payments are due in full at time of set-up. A $50 deposit is due at the time you make your reservation. Payments must be made in cash, or Visa / MasterCard / American Express / Discover (credit cards are subject to a 3% surcharge).
You may cancel your reservation 72 hours prior to the day of your event for a full refund. If you cancel within 72 hours of your event, the deposit is non-refundable.
The unit will slowly start to deflate when there is a loss of electrical power. It is important to stay calm should this happen. The adult supervisor should help all users safely exit the inflatable. Once everyone has exited, check if the on/off switch has been turned off or if the blower has become unplugged. If so, plug the blower back in, turn it to the on position, and the unit will re-inflate. If you continue to have problems contact us for assistance at (855) 950-5867.
Should rain or heavy winds arrive, you want to evacuate the unit as quickly and safely as possible. Please dry the inside of the inflatable with towels prior to resuming use as the surface will become slippery.
If the unit becomes damaged while in operation, assist all users from the unit and deflate it. Contact us immediately. Do not attempt to continue operation of the unit. The customer will be responsible for any damage that doesn’t result from the normal use of the unit (Dog Bites, Cuts with Knives, Fireworks, SILLY STRING, etc.)
When you make your reservation, a Cal Jump representative will schedule your delivery window. Prior to our arrival, please make sure there is a 4 foot wide clear path to the setup area. If there is a balance due on your order, please provide the balance to the delivery driver upon their arrival.
When you make your reservation, a Cal Jump representative will schedule your pickup window. Generally, the inflatable will be picked up within 3 hours of the end of your reserved time. Let us know if an exact pick-up time is needed. Please remember that it will take approximately 30 minutes for take down and removal of the inflatable.
If our delivery drivers provide you with excellent service and you would like to thank them, they do accept tips. Thank you in advance for your generosity!
All of our inflatables are cleaned and sanitized after every use. We use a proprietary formula that is both safe on your childrens skin and also kills 99.9% of all germs.
Typically range from $160 to $280
Typically range from $160 to $280